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Consumer electronics
Infocommunications provider
Singapore
Singapore
Our client had a mix of B2B (retailers) and B2C (consumers) customers with varying order fulfilment and last mile delivery requirements for high-value and sensitive electronics products such as mobile phones and subscriber identity modules (SIM cards).
The client needed a logistics partner to operate an end-to-end supply chain with warehousing and fulfilment, secure and convenient last mile delivery to customers, as well as reliable returns management.The client also required the logistics partner to have scalability in order to meet their needs during seasonal peaks.
Quantium Solutions customised a suite of logistics solutions for the client’s mix of B2B and B2C customer types.This included warehousing, order fulfilment, last mile delivery with identity verification and signed-for acknowledgments, and simple as well as effective returns management for defective products.
Additionally, Quantium Solutions offered value-added services such as kitting and packing of product sets to ensure that the client had the highest level of support for peak periods such as roadshows and new product launches.
The client successfully achieved its highest targets set for timely and first- attempt deliveries for orders.
The client also benefitted from the fast turnaround for orders and volume spikes with this smooth and efficient end-to-end supply chain solution.
For enquiries, contact us at customerservice.sg@quantiumsolutions.com
