CASE STUDY

Maternity and Baby Care Products

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SUMMARY

Industry

Health, personal care and beauty

Client

Maternity and baby care products manufacturer

Headquarters

Japan

Market of Deployment

Singapore

Keywords

  • Logistics solutions for B2B and B2C fulfilment
  • Management of regional distribution centre
  • Cross-border fulfilment and re-export to international markets
  • Returns management
  • Pre-delivery value added
    services
  • Returns management

Situation

Our client is a manufacturer and distributor of personal care products for consumers’ maternity and childcare needs.They were managing separate operations for the B2B (retailers) and B2C (consumers) businesses. Without an integrated operation, they faced numerous challenges that included high operational costs, manpower shortage, and difficulties in managing business volumes during seasonal peak periods or promotional cycles.

They needed logistics solutions that can support the integration of their operations in order to achieve greater efficiencies and cost-effectiveness.

Solutions

Quantium Solutions customised a suite of end-to-end logistics solutions that involved establishing a regional distribution centre (RDC) in Singapore for both their B2B and B2C needs.

This RDC enabled the client to consolidate more than 800 stock-keeping units (SKUs) from 100 shelving locations into a central warehousing location with dedicated packing stations. Quantium Solutions also provided value-added services (VAS) such as kitting and packing for promotional sets.

Quantium Solutions also facilitated efficient fulfilment of local orders to retail stores and retail customers, cross-border orders to international customers and the re-export of products, and returns management for recalled or defective products.

Positive Outcomes

The client successfully achieved operational efficiencies in their supply chain for B2B and B2C businesses. In addition, they were able to gain business traction with their ability to capitalise on seasonal volume spikes, acquire new customers, and offer more products to customers across the markets.

For enquiries, contact us at customerservice.sg@quantiumsolutions.com